"Neelasiragugal does not sell, rent, or trade your personal data — ever. This policy explains exactly what we collect, why we collect it, and how we protect it. We believe privacy is a right, not a privilege."
Who We Are
Neelasiragugal Charitable Trust is the data controller for information collected through neelasiragugal.org. This Privacy Policy applies to all personal information collected through our Website, donation forms, volunteer registration, contact forms, and newsletter subscriptions.
What Data We Collect
| Data We Collect | Why We Collect It |
|---|---|
| Full Name | To personalize communication and issue receipts |
| Email Address | To send donation receipts, updates, and newsletters |
| Phone Number | For volunteer coordination and urgent communications |
| Postal Address | To issue 80G tax exemption certificates |
| PAN Number (optional) | Required by Indian tax law for 80G certification |
| Date of Birth | For age verification in volunteer registration |
| Payment Information | Processed entirely by Razorpay — we never see card details |
| IP Address & Browser Info | For website security and analytics |
| Cookies | To improve your browsing experience |
| Volunteer Skills & Availability | To match volunteers with appropriate programs |
| Communications | When you email or contact us |
We collect only what is necessary. We do not collect sensitive personal data such as caste, religion, or political opinions.
How We Use Your Data
We use your personal data exclusively for the following purposes:
- Processing and confirming your donations
- Issuing 80G tax exemption receipts and certificates
- Coordinating volunteer onboarding and program matching
- Sending program updates, newsletters, and impact reports (with your consent)
- Responding to your queries and communications
- Improving our Website using anonymized analytics data
- Complying with Indian legal and regulatory obligations (FCRA, Income Tax Act)
- Detecting and preventing fraudulent transactions
We will NEVER use your data to:
- Sell or rent your information to any third party
- Send unsolicited commercial marketing
- Share your data with sponsors or partners without explicit consent
- Profile you for advertising purposes
Data Retention
- Donor records: retained for 7 years as required by Indian accounting law
- Volunteer application data: retained for 3 years from date of last activity
- Newsletter subscribers: retained until you unsubscribe
- Contact form submissions: retained for 12 months then permanently deleted
- Website analytics: anonymized and retained indefinitely in aggregate form
- Cookies: deleted per the schedule in Section 07
Your Rights
Although India's Digital Personal Data Protection Act, 2023 is the primary law governing your rights, we follow best practices globally.
- Access — Request a copy of the personal data we hold about you
- Correction — Ask us to correct inaccurate or incomplete data
- Deletion — Request deletion of your data, subject to legal retention obligations
- Opt-out — Unsubscribe from our newsletter at any time using the link in our emails
- Portability — Receive your data in a commonly used, machine-readable format
- Withdraw Consent — Where processing is based on consent, withdraw it at any time
To exercise any right, email us at privacy@neelasiragugal.org. We will respond within 30 days.
Cookies Policy
Cookies are small text files placed on your device when you visit our Website. They help us remember your preferences and understand how our site is used.
Cookies we use:
| Cookie Type | Name | Purpose | Duration |
|---|---|---|---|
| Essential | session_id | Keeps you logged in during a session | Session |
| Analytics | _ga, _gid | Google Analytics page views and traffic source data | 2 years / 24 hrs |
| Preference | theme_pref | Remembers display preferences | 1 year |
| Payment | Set by Razorpay | Secure payment processing | Session |
You can:
- Accept all cookies for the best experience
- Reject non-essential cookies via our cookie consent banner
- Delete cookies at any time through your browser settings
We do not use third-party advertising cookies or tracking pixels.
Data Security
- SSL/TLS encryption — all data transmitted to and from our Website is encrypted using HTTPS
- Access controls — only authorized staff can access personal data on a need-to-know basis
- Regular backups — data is backed up securely and tested for recovery
- Razorpay PCI-DSS — payment card data is handled by a PCI-DSS Level 1 certified processor
- Incident Response — in the event of a breach, we will notify affected users within 72 hours as required by law
No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security. We encourage you to use strong passwords and secure connections.
Children's Privacy
Our Website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data without parental consent, please contact us immediately at privacy@neelasiragugal.org and we will delete it promptly.
We do collect data about students we support, but that is done through signed institutional agreements with schools and colleges, not directly through this Website.
Third-Party Websites
Our Website may link to external platforms such as YouTube, Facebook, Instagram, or partner organization websites. This Privacy Policy applies only to neelasiragugal.org. We are not responsible for the privacy practices of any third-party website.
International Visitors
Our Website and servers are based in India. If you are accessing this Website from outside India, please be aware that your data will be transferred to and processed in India, subject to Indian data protection laws. By using our Website from outside India, you consent to this transfer.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. For significant changes, we will send a notice to registered donors and volunteers via email. Continued use of the Website after changes constitutes acceptance of the updated Policy.
Contact & Grievance Officer
Grievance Officer: Office of the Managing Trustee
Designation: Trust Administrator
Organization: Neelasiragugal Charitable Trust
Address: 7/A Old Bazar Street, Tiruttani - 6310209, Tamil Nadu, India
Email: privacy@neelasiragugal.org
Phone: +91 88700 75067
Response Time: Within 30 days of receipt